Terms of Service.

By accessing our website or engaging our services, you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using or accessing our services. These terms apply to all visitors, clients, and others who access or use our services.

Colonel Africa Technologies Limited is a Business-to-Business (B2B) supply company operating as a distributor and procurement partner. We provide:

• IT equipment and systems solutions
• Structured cabling and infrastructure installations
• Stationery and institutional printing services
• Dry and processed food supplies
• Institutional sanitation and cleaning services

We serve schools, hospitals, government institutions, NGOs, corporate organizations, and other institutional clients across Kenya.

All quotations provided by Colonel Africa Technologies Limited are:

• Valid for the period specified in the quotation (typically 30 days unless otherwise stated)
• Subject to availability of products and services
• Exclusive of VAT unless explicitly stated otherwise
• Subject to change based on manufacturer pricing, currency fluctuations, or market conditions

A quotation does not constitute a binding contract until an official purchase order is received and accepted by us in writing.

Orders must be placed through:

• Official Purchase Order (LPO) from your institution
• Written confirmation via email
• Signed quotation acceptance

We reserve the right to accept or decline any order at our discretion. Orders are subject to our verification process and may require additional documentation for institutional procurement compliance.

Unless otherwise agreed in writing:

• Payment terms are Net 30 days from invoice date for established clients
• New clients may be required to pay a deposit or full payment before order fulfillment
• Late payments may incur interest charges as permitted by Kenyan law
• We accept bank transfers, checks, and other payment methods as agreed

Full payment terms will be specified in your quotation or invoice.

Delivery timelines are estimates and depend on:

• Product availability from our partners and manufacturers
• Delivery location within Kenya
• Order complexity and specifications
• Receipt of complete payment (where advance payment is required)

We will make reasonable efforts to meet agreed delivery dates, but we are not liable for delays caused by factors beyond our control, including but not limited to supplier delays, transportation issues, or force majeure events.

All products supplied are:

• Sourced from authorized manufacturers and certified suppliers
• Subject to manufacturer warranties where applicable
• Inspected for quality prior to delivery where practicable

Claims for defective products or delivery discrepancies must be made in writing within 7 days of delivery. We will work with you and our partners to resolve such issues through repair, replacement, or credit as appropriate.

For services involving installation or technical work:

• Work is performed by certified and licensed partner technicians
• Installation timelines will be agreed upon before commencement
• Client must provide necessary access and site preparation
• Additional charges may apply for site-specific requirements or delays caused by client

Order cancellations must be requested in writing. Cancellation terms depend on the order stage:

• Before sourcing: Full refund minus administrative fees
• After sourcing: Refund subject to restocking fees and supplier policies
• Custom or special orders: Generally non-refundable

Returns of delivered products may be accepted only for defective items or delivery errors, subject to inspection and our return policy.

All content on this website, including text, graphics, logos, images, and software, is the property of Colonel Africa Technologies Limited or our content suppliers and is protected by Kenyan and international intellectual property laws. You may not reproduce, distribute, or create derivative works without our express written permission.

To the fullest extent permitted by law:

• Our liability is limited to the value of the products or services purchased
• We are not liable for indirect, consequential, or incidental damages
• We do not warrant that our website will be error-free or uninterrupted
• Client is responsible for verifying that products meet their specific requirements

You agree to indemnify and hold harmless Colonel Africa Technologies Limited, its directors, employees, and partners from any claims, damages, losses, or expenses (including legal fees) arising from your breach of these terms or misuse of our services.

These Terms of Service are governed by the laws of Kenya. Any disputes arising from these terms or our services shall be resolved through:

1. Good faith negotiation between the parties
2. Mediation or arbitration if mutually agreed
3. The courts of Kenya as a final resort

We reserve the right to modify these Terms of Service at any time. Changes will be effective when posted on this page with an updated "Last Updated" date. Continued use of our services after changes constitutes acceptance of the modified terms. For significant changes, we will make reasonable efforts to notify existing clients.

For questions about these Terms of Service, please contact us: